Frequently Asked Questions
Fitting of Parts
Do I need a mechanic to install the parts?
As with any aftermarket part, proper installation requires a certain degree of knowledge, mechanical skill, ability, and the proper tools (including loctite and copper paste). Each kit will vary in regards to the complexity of the installation. Every kit has fitting instructions for you to view online (and a hard copy supplied with each kit). If you are unsure please reach out and ask us for assistance. Ultimately to ensure the perfect fitment we always recommend having a qualified, competent mechanic install parts that are beyond customer abilities.
When ordering, please keep in mind that many of our products are designed for worldwide distribution and range in their age of production. E.G. A 1979 frame kit may have been re-manufactured recently but the design, fitting kit & instructions come from the year of manufacture. As such, many of our older fitting instructions may only be a simple exploded parts diagram or photo with limited notation which may or may not be in English. In the instance of this occuring, if required we can supply translated instructions.
We do not warrant the accuracy of any supplementary installation information we offer and take no responsibility for damage or injury caused to yourself or your motorcycle from the installation of products presented on this website.
I don’t understand the installation instructions or am unsure how to best fit my luggage?
If you are having trouble with installing a part or fitting your luggage to your bike, please call us for help! We are happy to provide installation & German translation support where required for our customers.
I can’t complete the installation. Can I return the item?
Please reach out with any questions you may have during the installation. We have preferred dealers around the country who can provide a fitting service for your items.
Alternatively, click the link below to view the official Hepco & Becker YouTube channel for tips and tricks.
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We endeavour to answer all emails on the next business day in order of receipt! However, during busy periods this may take a little longer. On Customer Service matters please just ring us at 1300 898 560!